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About Us This web site is owned and operated by Grimsby Town Football Club who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Grimsby Town Football Club
Blundell Park, Cleethorpes, North East Lincolnshire. DN35 7PY England
Phone: 01472-605050

Company number: 34760 England
Find us on the map:
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If contact can not be made, the items at the incorrect prices will be cancelled and a full refund provided.
Shipping And Handling When making an order of our club shop merchandise, please select a 'Merchandise' delivery method. Orders for club shop merchandise which have 'Ticket Delivery' as the selected method of postage will automatically have their orders rectified to suit. This may result in an increased charge to your account.

Please note that tickets ordered using our 'standard' first class delivery method do not provide tracking. Should tickets be lost in transit or after delivery, replacement tickets or refunds can not be given.

Ticket orders requiring postage which are placed before 3pm will be processed the same day & dispatched by the next working day.
Delivery Schedule Delivery

It is our policy to despatch items ordered within the shortest possible time, but we cannot be held responsible for any delays or damages incurred during transit.

UK Delivery
We aim to despatch goods within 7 working days subject to availablity, but please allow 28 days for delivery to destinations within the U.K. Please note that orders placed after 3pm will be processed the next working day.

Overseas Orders
Orders sent overseas may take up to 6 weeks depending on destinations. Please check availablity on items when ordering as orders are accepted without guarantee of delivery by specific dates.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 21 day no quibble guarantee. Items must be returned to the club shop accompanied by the receipt and original packing.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01472-605050 - International +44 01472-605050 or fax us on 01472- 693665 or write to us at: Blundell Park, Cleethorpes, North East Lincolnshire. DN35 7PY England
Privacy Policy The club is committed to protecting your privacy. Please take a moment to read this site's Private Policy. References to "we", "us" and "our" in this policy are references to Grimsby Town Football Club. This policy describes what happens to the information that you supply to us, where that information identifies you individually, e.g your name and address details.

We reserve the right to change the terms of this Privacy Policy from time to time.

1. What information do we hold about you and how is it collected?

When you register on this site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site - in connection with activities such as competitions, chat, voting and message board postings.

In common with many other online services, we may use "cookies" to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookes, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.

2. What do we do with your personal information?

We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.

Choose selected items or select category available on home page.
Returns Policy You can return unused products in its original condition, complete with tags alongside proof of purchase within 28 days for a full refund (excluding postage fee). Faulty items returned will be exchanged (if requested) and returned at no further cost. The cost of returning faulty goods will also be reimbursed.

To cancel your order or to arrange a refund, you can email or telephone using the details found on your enclosed invoice and e-mail and quote the order number supplied to you. All refunds will be paid within 28 days of goods being received.

You are responsible for the cost and risk of loss or damage when returning goods. We advise sufficient postal insurance is taken out to cover the full value of your items. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Sale items are excluded from our refund policy, with credit notes/vouchers provided should an exchange or refund be requested.

Personalised items, such as printed replica shirts cannot be refunded or exchanged. This includes printed shirts that contain the name and number of a player who then leaves the club or has their squad number altered throughout the season.

We reserve the right to refuse a refund or exchange if goods have been used or worn unless proven to be of fault or of unsatisfactory quality.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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